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BACK ORDER POLICY
We will ship all available items on your order. If a certain item or items are not available to ship immediately, we will ship your order as is and automatically cancel the item or items that are not available to ship immediately. You will only be charged for the items that have been shipped to you. However, we do keep an eye on those cancelled items and when they are available to ship, our sales representatives will get in touch with you. At that point, if you still would like those items, you can place a new order for them.
RETURN POLICY
Please inspect your merchandise as soon as you receive it. We must be notified of any problems or defects within five days of receiving the merchandise. Should you have any problems with the merchandise, please contact our customer service department at (813) 215-9905 or email us @ [email protected]. Please have your invoice ready when you call.
RETURNING MERCHANDISE
Please inspect your merchandise as soon as you receive it. We must be notified of any problems.
1. Utilize the original packaging (box/envelope) if possible and completely remove or cover the original shipping label. (Please use a padded envelope or box if original shipping materials are not reusable. Items that are received back damaged, unsealed or not in new condition due to improper packaging will not be honored .
2. Include a copy of the original invoice .
3. Ship the returned merchandise to:
Canaan Gems
ATTN: RETURNS
7005 Larimer Ct. Tampa Fl 33615
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